Payment and Shipment

Dear visitors of our site!

Due to the current situation in the world and difficult logistics conditions, delivery is temporarily paid for all countries and all orders

The time for shipment of orders may be increased, we apologize for the inconvenience!

1. We ship worldwide.
2. For some countries such as USA, Canada, Australia etc. shipping may costs more. 
3. We send the goods by air-mail from Israel all around the world with tracking number.
4. Air-mail can be sent in packages weighing up to 2 kegs, if your order exceeds this limit, it will be split into several packages not exceeding 2 kg.
5. Shipment being sent usually in 2-3 business days.
6. After the package is sent from Israel, a notice of shipment and tracking information will be sent to you by E-mail.
7. Estimated delivery in 5 to 29 business days via Economy Int'l Shipping and 5-15 business days EMS.
8. In USA and some other countries tracking is not available.
9. Duties/taxes due at the time of delivery. Note: Your order may be subject to additional taxes, customs fees and import duties at time of delivery. These charges are separate from your shipping charge, and you will be billed directly for them by your local customs office.

Payment methods on Hanna-Natura.com

1. Credit/Debit Cards (VISA, MasterCard)
Payments can be made with credit/debit cards in USD 
We uses a secure connection to protect the security of your financial information.

2. MoneyGram

3. Western Union

Only after the payment is completed we send the package.

My order is being Returned to Sender?
If your parcel is being returned to sender due to any reason such as: 

• Unclaimed
• Denied Due to Customs Charges
• Incomplete/Insufficient Address
• Undeliverable as Addressed
• Prohibited Import / Denied Entry by Customs
• Refused, etc...

only once the parcel arrives back to our facility and is checked in will a refund for the purchase price of the products minus the shipping cost be issued. You may be responsible for return shipping fees. 

Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we cannot issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned.

NOTE : When a parcel is sent back, as no one is essentially covering the return shipping, the destination carrier will send the item back the slowest and cheapest shipping method to incur the least amount of cost. With that being the case, they will typically hold the parcel until they have enough items to send back at once to make it worth their money. This typically results are longer return transit times. 

Incorrect Address
If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. We cannot be held responsible for any :

• transit delays
• fees
• loss of package
• other delivery issues

if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. 

NOTE : Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. If your parcel is returned to our facility and we are charged a fee to receive the order back, the amount we are required to pay will be deducted from your total refund. If the amount we are charged is greater than the refund amount of the purchase price, no refund will be issued for the order.

By ordering with Hanna-Natura, you agree and acknowledge these terms and conditions.